Conditions of Carriage

Flynamibia (Wv) Conditions of Carriage

01.04.2023

TABLE OF CONTENTS

TABLE OF CONTENTS

1.      WHAT PARTICULAR EXPRESSIONS MEAN IN THESE CONDITIONS.. 5

1.1 DEFINITIONS.. 5

1.2 INTERPRETATION.. 8

2.      WHEN THESE CONDITIONS APPLY. 9

2.1 INTRODUCTION.. 9

c2.2 GENERAL. 9

2.3 OVERRIDING LAW... 10

2.4 CODESHARES.. 11

2.5 HEALTH ADVISORY FOR COVID-19. 12

3.      TICKETS AND IDENTIFICATION.. 12

3.1 GENERAL REQUIREMENTS.. 12

3.2 TICKET VALIDITY PERIOD.. 14

3.3 NON-USE OF TICKET.. 15

3.4 USING FLIGHT COUPONS IN THE RIGHT SEQUENCE.. 16

3.5 NAME AND ADDRESS OF CARRIER.. 16

4.      FARES‚ CARRIER IMPOSED CHARGES AND SURCHARGES‚ AND TAXES‚ FEES‚ CHARGES‚ AND CURRENCY. 17

4.1 FARES‚ CARRIER-IMPOSED CHARGES AND SURCHARGES.. 17

4.2 TAXES‚ FEES‚ AND CHARGES.. 17

4.3 CURRENCY.. 18

5.      RESERVATIONS. 18

5.1 GENERAL. 18

5.2 RESERVATION REQUIREMENTS.. 18

5.3 TIME LIMITS FOR PAYMENT OF THE FARE.. 19

5.4 RECONFIRMING RESERVATIONS.. 19

5.5 PERSONAL INFORMATION.. 19

5.6 CANCELLATION OF FLIGHTS.. 20

5.7 SEATING.. 20

5.8 AIRCRAFT.. 21

6.      MEDICAL AND SPECIAL ASSISTANCE. 21

6.1 FITNESS TO FLY.. 22

6.2 PASSENGERS WITH SPECIAL NEEDS.. 22

6.3 STANDARD INFORMATION NEEDED FOR ANY WHEELCHAIR REQUEST.. 26

6.4 SITUATIONS WHERE DOCTORS MEDICAL REPORT IS REQUIRED.. 27

6.5 DIABETICS.. 28

6.6 PORTABLE OXYGEN CONCENTRATORS‚ VENTILATORS‚ RESPIRATORS‚ and CPAP/PAP MACHINES.. 28

6.7 MENTAL DISABILITY.. 29

6.8 CARRIAGE OF PREGNANT PASSENGERS AND NEWBORN CHILDREN.. 30

6.9 SPECIAL ASSISTANCE.. 31

6.10 SERVICE DOGS.. 31

6.11 EMOTIONAL SUPPORT DOGS.. 32

6.12 PASSENGER REIMBURSEMENT FOR MEDICAL EXPENSES AND DIRECTLY RELATED EXPENSES INCURRED BY FLYNAMIBIA ON THEIR BEHALF.. 33

6.13 CARRIAGE OF UNACCOMPANIED CHILDREN.. 34

7.      CHECK- IN FLIGHT AND BOARDING TIME REQUIREMENTS. 36

7.1 CHECK–IN TIMES.. 36

7.2 FLIGHT CLOSURE TIMES.. 37

7.3 FLIGHT BOARDING TIMES.. 37

7.4. BOARDING GATE CLOSING TIMES.. 37

7.5 GENERAL CHECK–IN INFORMATION.. 37

7.6 CHECK–IN OPTIONS.. 38

8.      REFUSALS AND LIMITATION OF CARRIAGE. 39

8.1 RIGHT TO REFUSE CARRIAGE.. 39

8.2 REIMBURSEMENT OF COSTS.. 41

8.3 GROUND SERVICES.. 41

8.4 ON BOARD SERVICES.. 41

8.5 WEIGHT LIMITATIONS.. 41

9.      FLIGHT SCHEDULES. 41

9.1 GENERAL. 42

9.2 DISRUPTION TO OPERATION AS A RESULT OF GOVERNMENT REGULATIONS.. 42

9.3 REMEDIES FOR CANCELLATION‚ REROUTING AND DELAYS FOR TECHNICAL OR OPERATIONAL DELAYS CAUSED BY FLYNAMIBIA (excluding Force Majeure and Force Majeure for 3rd parties). 43

9.4 WEATHER DELAYS.. 44

9.5 SCHEDULE CHANGE.. 45

9.6 DENIED BOARDING.. 46

9.7 DENIED BOARDING COMPENSATION.. 46

10.        BAGGAGE. 47

10.1 BAGGAGE ALLOWANCE.. 47

10.2 EXCESS BAGGAGE.. 48

10.3 BAGGAGE PROCEDURES AND REQUIREMENTS.. 49

10.4 ITEMS UNACCEPTABLE AS BAGGAGE.. 51

10.5 LITHIUM BATTERIES.. 53

10.6 DANGEROUS GOODS.. 54

10.7 LIMITED RELEASE BAGGAGE.. 55

10.8 HUNTING RIFLES AND AMMUNITION.. 55

10.9 RIGHT TO REFUSE CARRIAGE OF BAGGAGE.. 57

10.10 RIGHT TO SEARCH‚ SCREEN AND X-RAY PASSENGER AND BAGGAGE.. 57

10.11 CHECKED BAGGAGE.. 58

10.12 UNCHECKED BAGGAGE.. 58

10.13 COLLECTION AND DELIVERY OF CHECKED BAGGAGE.. 59

10.14 ANIMALS – GENERAL. 59

10.15 SKYCHECK BAGGAGE.. 61

10.16 SPECIAL BAGGAGE ITEMS.. 61

10.17 DELAYED BAGGAGE.. 62

10.18 MISSING BAGGAGE.. 63

10.19 DAMAGED BAGGAGE.. 63

10.20 TIME LIMIT FOR BAGGAGE CLAIMS.. 64

10.21 PROCESSING OF BAGGAGE CLAIMS FOR DAMAGE‚ PILFERAGE‚ DELAYED AND TOTAL LOSS. 64

11.        REFUNDS. 66

11.1 GENERAL. 66

11.2 INVOLUNTARY REFUNDS.. 67

11.3 VOLUNTARY REFUNDS.. 68

11.4 RIGHT TO REFUSE REFUND.. 68

11.5 REFUND CURRENCY.. 68

11.6 BY WHOM TICKET REFUNDABLE.. 68

11.7 WAIVER REQUESTS FOR VOLUNTARY REFUNDS.. 69

11.8 MEDICAL CERTIFICATES FOR REFUNDS.. 69

12. BEHAVIOUR ABOARD AIRCRAFT. 69

12.1 GENERAL. 69

12.2 ON BOARD ALCOHOL. 70

12.3 SMOKING POLICY.. 70

12.4 BREACH OF DUTY.. 70

13. ARRANGEMENTS FOR ADDITIONAL SERVICES. 71

14. TRAVEL DOCUMENTS‚ ENTRY REQUIREMENTS‚ CUSTOMS INSPECTION AND SECURITY SCREENING. 71

14.1 GENERAL. 71

14.2 REFUSAL OF ENTRY.. 73

14.3 RESPONSIBILITY FOR FINES‚ DETENTION COSTS AND OTHER CHARGES.. 73

14.4 RETURN OF CONFISCATED TRAVEL DOCUMENTS.. 73

14.5 CUSTOM INSPECTION.. 73

14.6 SECURITY INSPECTION.. 73

15. SUCCESIVE ARILINES. 73

16. LIABILITY FOR DAMAGE. 74

16.1 APLICABILITY.. 74

16.2 SCOPE OF LIABILITY.. 74

16.3 GENERAL LIMITATION.. 74

16.4 DEATH OR INJURY OF PASSENGERS.. 75

16.5 ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY.. 76